Privacy Policy

Last updated: February 21, 2025

1. Introduction

RIVOLAB GmbH (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our business.

This policy complies with:

  • Swiss data protection laws
  • EU GDPR (General Data Protection Regulation)

2. Data We Collect

We may collect and process the following data:

  • Contact Information: Name, email, phone number (when you contact us).
  • Business Information: Company name, VAT number (for wholesale transactions).
  • Technical Data: IP address, browser type, and cookies (for website functionality and analytics).

3. How We Use Your Data

We process your data for the following purposes:

  • To respond to inquiries and provide customer support.
  • To process wholesale transactions and business communications.
  • To improve our website performance and user experience.

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity – to fulfill business transactions.
  • Legal obligations – compliance with Swiss and EU laws.
  • Legitimate interest – to improve our services and marketing.
  • Consent – where required by applicable laws (e.g., for cookies or marketing communications).

5. Data Protection & Security

We implement strict security measures to protect personal data. We do not sell, rent, or share your information with third parties, except as required by law or to process business transactions.

6. Cookies & Tracking

We use cookies to optimize website performance and enhance user experience. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain personal data only as long as necessary for business and legal purposes, after which it is securely deleted.

8. Your Rights

Under Swiss data protection laws and GDPR, you have the right to:

  • Access, correct, or request deletion of your personal data.
  • Object to the processing of your data in certain circumstances.
  • Withdraw consent where applicable.

9. Third-Party Services

We only use trusted third-party services necessary for business functionality, such as website analytics and secure payment processing.

10. International Data Transfers

We ensure data transfers outside Switzerland or the EU comply with GDPR-approved safeguards.

11. Contact Information

If you have any privacy-related inquiries, please contact us:

RIVOLAB GmbH
Rue des Prés 71, 2503 Biel/Bienne, Switzerland
Email: info@rivolab.com